Please read these terms before using our website or asking us to help plan treatment. They explain what ELAVIA Global does, what we do not do, and the responsibilities on both sides.
1.Acceptance of these terms
These Terms of Service apply when you use the ELAVIA Global website and when you communicate with us by form, email, phone, WhatsApp or through our assistant Aria. By using the website or contacting us, you agree to these terms. If you do not agree, please do not use the website or our services.
2.Who we are
This website and our coordination service are operated by ELAVIA Global International Patient Care ("ELAVIA Global", "we", "us"), based in Istanbul, Türkiye.
We are a medical-tourism concierge and coordinator. We are not a hospital, clinic or healthcare provider, and we do not employ the doctors who treat you.
3.Our role is coordination only
We help you find and plan care: we introduce you to independently operated partner clinics, pass your information to them with your consent, relay their treatment plans and quotes, and help arrange practical matters such as appointments, transfers, accommodation and interpretation.
We do not practise medicine. We do not examine, diagnose or treat anyone, and we do not decide which treatment you should have.
4.No medical advice
Nothing on this website, in our messages, or said by our coordinators or by Aria is medical advice. Treatment descriptions, recovery timelines, photos and price ranges are general information to help you plan and prepare questions — not a recommendation that any treatment is right for you.
Using our service does not create a doctor–patient relationship between you and ELAVIA Global International Patient Care. Always discuss your health, risks and options with a qualified clinician, and consider speaking with your own doctor before travelling for treatment.
5.Independent clinics & physicians
Partner clinics and their physicians are independent of us. They alone are responsible for assessing whether you are suitable for treatment, for diagnosis, treatment decisions, the care they provide, clinical outcomes and aftercare advice, and for keeping their own medical records.
Your treatment will be governed by the clinic's own consent forms and terms, which you should read carefully before agreeing to any procedure.
6.Estimates, pricing & payments
Prices on this website are estimates shown in EUR. Amounts shown in GBP, USD or CAD are approximate conversions for reference only and can change with exchange rates.
Your final price is the one in your written quote, issued after your case has been reviewed. The quote states what is and is not included, and how and when payment is due.
Never transfer money based only on a price you have seen on the website. Wait for your written quote, and check that the payment details match the ones given in it.
7.Consultation requests & communication
Submitting the consultation form, or contacting us in any other way, is a request for information. It does not book treatment and does not commit you to anything. You are free to stop at any stage.
By sending a request, you agree that we may contact you about it using the details you provide, and that we may share the information you give us with suitable partner clinics so they can review your case, as explained in our Privacy Policy.
We aim to reply promptly, but response times are not guaranteed. Our service is not for emergencies — if you need urgent medical help, contact your local emergency services.
8.Cancellations, changes & refunds
[Cancellation & refund terms — including deadlines, any non-refundable deposits, how clinic, hotel and transfer cancellations are handled, and how refunds are paid.]
Clinics, hotels, airlines and other providers may have their own cancellation terms, which will be shared with you before you commit.
9.Your responsibilities
When using our service, you agree to:
- give accurate, complete and up-to-date information, including about your health, medications and medical history, and tell us if anything changes;
- arrange your own flights, passport and visa, and suitable travel and medical insurance;
- read your treatment plan, quote and the clinic's consent documents carefully, and ask questions before agreeing;
- make your own informed decision about whether to proceed, ideally after speaking with your own doctor;
- follow the aftercare instructions your treating clinic gives you.
10.Intellectual property
The content of this website — including text, design, graphics, logos and the ELAVIA Global name — is owned by or licensed to ELAVIA Global International Patient Care. You may view and print pages for your own personal use. You may not copy, republish or use our content commercially without our written permission.
11.Website use & availability
The website is provided "as is" and "as available". We work to keep it accurate and up to date, but we do not promise that its content is complete, error-free or current, or that the website will always be available or free of technical problems.
You agree not to misuse the website — for example by trying to access it without authorisation, disrupting its operation, or submitting false or harmful content.
12.Limitation of liability
Our role is to coordinate. To the extent permitted by law, ELAVIA Global International Patient Care are not liable for the medical care provided by independent clinics and physicians — including diagnosis, treatment decisions, complications or clinical outcomes — or for the acts or omissions of hotels, airlines, transfer companies or other third-party providers.
To the extent permitted by law, we are not liable for indirect or consequential losses. Nothing in these terms limits any liability that cannot legally be limited, including your statutory rights as a consumer.
13.Indemnity
To the extent permitted by law, you agree to compensate ELAVIA Global International Patient Care for claims, losses and reasonable costs that arise because you knowingly gave false information, broke these terms, or misused the website.
14.Third-party links & services
The website may link to third-party sites and services, such as WhatsApp, social networks or clinic pages. We do not control them and are not responsible for their content, availability or practices. Your use of them is subject to their own terms.
15.Privacy
How we handle your personal and health information is explained in our Privacy Policy, which forms part of these terms.
16.Changes to these terms
We may update these terms from time to time. The "Last updated" date at the top shows the current version. Changes apply from the date they are published; the terms in force when you received a written quote continue to apply to that quote unless we agree otherwise.
17.Governing law & jurisdiction
[Governing law & jurisdiction] (likely Türkiye — confirm with lawyer)
If you are a consumer, you may also benefit from mandatory protections under the law of the country where you live.
18.Contact
Questions about these terms? Contact us:
- Email: [email protected]
- Phone / WhatsApp +1 647 223 2147
- ELAVIA Global International Patient Care, Istanbul, Türkiye